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5 VoIP Terms that will be huge in 2019

Voice over Internet Protocol (VoIP) is a constantly evolving technology that serves the needs of modern businesses. In 2019, VoIP continues to grow and expand dated PBX systems. There are five VoIP terms that will be very important in the coming year, and the...

Best VoIP Solutions For Schools

Voice over Internet Protocol (VoIP) has become popular with businesses and has now found its way into school phone systems. It offers fast, efficient and flexible communication that helps staff and administrators keep up with students, parents, media services, public...

Why It’s Time to Switch to VoIP

A phone system is an essential element in any business and deciding which type to go with can be a daunting task. One of the many options available to businesses includes a system often called "VoIP." The acronym stands for "Voice over IP," and basically means that...

Introduction to HD Voice Codecs

Each time you make a call or send a fax over a VoIP system, it uses something called a codec to transmit the sound from your phone to the person you're calling. Many of these codecs produce high definition sound for top quality audio, video and faxes. These are just...

VoIP or Landline: Which Is Better?

In the past, businesses relied on traditional landline phone services to communicate with both customers and employees. The digital age has ushered in new technology for better and faster connection solutions that streamline operations and get work done more quickly....

The Benefits of Using Cloud VoIP Features

When you run a mobile small business, you need to communicate as much as possible. Whether your staff meets briefly in the morning and then spends the remainder of the day with customers or is otherwise on the move, your company needs the technology to keep up with...

Which is Better: Phone Support or Live Chat?

Part of being a successful business is serving the needs of customers, especially when they need help. While live chat has become a popular choice in the last decade, many people still prefer phone support and speaking with another human being. Long hold times are...

How to Promote Communication in Your Contact Center

Call centers are known for their fast-paced environments. Agents are rated on how fast they get through a call while delivering the best possible service. While the focus on volume drives productivity, it can result in stress and anxiety for workers. Currently,...