Which is Better: Phone Support or Live Chat?

Part of being a successful business is serving the needs of customers, especially when they need help. While live chat has become a popular choice in the last decade, many people still prefer phone support and speaking with another human being. Long hold times are...

How to Promote Communication in Your Contact Center

Call centers are known for their fast-paced environments. Agents are rated on how fast they get through a call while delivering the best possible service. While the focus on volume drives productivity, it can result in stress and anxiety for workers. Currently,...