VoIP For Manufacturing Companies
VoIP Benefits for Manufacturing Facilities
Manufacturing plants have a wide span of business tasks ranging from sales calls, managing employees from different locations, and delivering finished products. All these tasks require a robust communication system consistent with the company’s goals.
One of the most preferred phone systems for manufacturing companies is VoIP. Unlike a traditional landline system, VoIP is cheaper, flexible, and enables communication from different remote locations. Manufacturing plants worldwide now recognize efficient communication and cost-benefit offered by transitioning to VoIP.
Keep on reading to learn more about Unified Communication Systems for Manufacturers.
How VoIP Phone Systems for Manufacturing Companies Work
VoIP is an acronym that denotes voice over internet protocol. VoIP Phone Systems for Manufacturing Companies refer to a phone communication system that routes all phone calls via an internet-based channel instead of phone lines. Users get quality calls from VoIP to cell phones and landlines if they have a reliable internet connection.
VoIP systems can have on-premise servers similar to a PBX used in traditional landlines. However, the phone provider’s server is responsible for processing all calls within the network. Therefore, it’s easier to connect from different locations, which makes it convenient for companies with scattered locations.
In addition, VoIP systems support additional functions such as internal office messaging and video conferencing.
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Features of Phone Systems for Manufacturing Companies
Cloud-based communication channels keep companies connected round the clock. Unlike traditional landlines, internet phone communication has subtle elements that make it a preference of many businesses.
Here is what to expect from a cloud-based phone system:
- Virtual Reception: Cloud-based phone service has built-in virtual assistance that enables companies to organize their business functions. An automatic responder, for instance, allows call transfers without human intervention. Customers do not wait for long before connecting to their call receivers.
- Call Transcription: Internet-based phone systems enable call recording and transcription at no cost. Without much hassle, you can retrieve a previous conversation in print form. Call transcription is essential when following up on last meetings. The feature also comes in handy when you need evidence-based phone conversation.
- Call Holding: The call hold feature enables putting a caller on a temporary halt until you receive the call. Call holding is essential when you have to finish an assignment or when still attending to another customer.
- Music When on Hold: The music on hold feature is an integral part of call holding. Some callers hang up when put on halt, hence requiring music to keep them entertained. Manufacturing companies have the freedom to integrate cool music for their customers using the feature.
- Caller Identification: Unlike traditional landlines, all calls made via an internet-based system are not anonymous. The system uses artificial intelligence to identify the registered user of the number on call.
Managers can also set their working and off-work hours, channel calls appropriately, and pass greetings to their callers using the above features.
Benefits of VoIP Phone Systems for Manufacturing Plants
How can manufacturing firms benefit from VoIP phone systems? Voice-over internet protocol guarantees reliability, efficiency, and cost benefits above other phone systems for manufacturing plants.
Other VoIP benefits for manufacturing facilities include:
No Major Hardware Required
Companies don’t require significant hardware installations when transitioning to a VoIP system. Many systems support the use of desktop and mobile phone apps to make calls.
If a company prefers to use office devices, the VoIP provider will give preconfigured conference phones and office-based desk phones. If a company has an existing desk phone, all that is required is a portable adaptor to connect to the network.
Easy to Install
Unlike traditional landlines, VoIP phones come already configured and ready to use. Most suppliers have a plug-and-play phone designed to integrate with the network as soon as it is set up.
In addition, the service provider will direct users to a platform where mobile-based or desktop apps can be downloaded. If an entire office set up for VoIP service is desired, the service provider will give technical advice on the installation procedure.
Supports Remote Operations
Cloud-based phone systems offer the flexibility of working from remote locations. Using a VoIP phone, employees of manufacturing companies can make and receive calls from wherever they are.
Workers within a cloud-based phone network can share documents, memos, messages, and emails. Therefore, they can work from home or other office locations while maintaining communication with the head office.
Easy to Use
Internet-based phone systems eliminate support layers and extension license procedures. Additionally, they come already configured for use. Further, making it easy to use with simplified communication management procedures.
All-Inclusive Cost
Cloud-based phones offer an all-inclusive package that combines voice calling, messaging, and video conferencing in a single platform. Manufacturing companies do not incur an extra cost of maintenance or service provided, except internet connectivity.
Furthermore, the costs cover all local and international calls at affordable prices. There’s an affordable package for every business need from as low as $20 per user to $70 or more.
Enhanced Call Security
Modern VoIP phone systems have encryption features that protect the system against hacking by unauthorized users. Manufacturing companies; therefore, have guaranteed communication encryption that keeps all calls safe. Through the plan, managers also have access to real-time monitoring for potential threats and malware.
Besides encryption, VoIP providers operate under privacy policies and compliance standards that restrict them from sharing their clients’ information. Before the operation, most cloud-based phone providers undergo vetting and remain subject to auditing by industry regulators.
How to Select VoIP Phone Systems for Manufacturing Plants
Phone service providers incorporate different features in a phone system. Generally, they range from voice calls, messaging, video conferencing, and call recording.
Do You Have Multiple Locations?
Some companies have a few employees, all housed within a central location. Others have multiple branches spread across the world. If a company has many workers, there is a need for call forwarding services that reach other employees.
Similarly, a voice to email service would be ideal if a company has employees who shift roles from different locations. This enables employees to keep track of any missed calls. Such a system should also have downloadable apps that users can access from their smartphones.
Do You Have Existing Hardware?
Consider a system that easily integrates with other existing communication tools. The new system should link with other systems without any significant alteration of the current hardware. For instance, if you have office desktop phones, ask the provider to configure them to the new system.
Is There a Ready Technical Support?
Some manufacturing firms operate both day and night shifts; moreover, requiring a 24-hour communication system. Therefore, managers should consider the availability of technical support when installing a phone system.
The system provider should have reliable, round-the-clock customer and technical support in case of any unexpected shutdown.
How Secure is the System?
In every communication system, data safety is a crucial consideration. All communication should be end-to-end encrypted, with no loopholes for external breaches.
Additionally, managers should inquire if the phone services provider has a security surveillance system and password encryption.
Why Move to Unified Communication Systems for Manufacturers
Cloud-based phone solutions provide cost-effective solutions not found in landline phones. Upgrading to an internet-based phone system saves you from expensive tariffs, sudden breakdown, and unreliable customer support.
If you wish to switch to affordable communication solutions, feel free to reach out to us. Fill our contact form and we will get back to you.