Voice over Internet Protocol (VoIP) is a constantly evolving technology that serves the needs of modern businesses. In 2019, VoIP continues to grow and expand dated PBX systems. There are five VoIP terms that will be very important in the coming year, and the following explains them in detail. First, a quick definition of what VoIP is and how it helps companies to communicate.
What is VoIP?
VoIP is a phone service that works over the internet rather than utilizing old copper wire lines. It generally costs much less than traditional landline service and offers more flexibility while providing popular features like call waiting, call forwarding and caller ID. The service can ring everyone in an office, even if they are working remotely. Calling long distance and internationally is very low cost or even free with reviewvoip.com.
These VoIP terms will be emphasized in 2019:
Stir and Shaken
Spoof calling is a very serious problem in the United States. Also known as caller-ID spoofing, the practice involves faking legitimate phone numbers in order get someone to answer a spam call. Two new solutions, known as Secure Telephony Identity Revisited (STIR) and Secure Handling of Asserted information using toKENs (SHAKEN) are currently in development to put a stop to spoof calling. This involves using a digital certificate on each call to determine its authenticity. The expectation is the solutions will eventually eliminate call spam. This approach is expected to be used in states that are drawing up legislation to ban these types of calls.
WebRTC
Web Real-Time Communications (WebRTC) is the foundation on which VirtualPBX Web Phone was built. This technology utilizes web APIs, JavaScript and HTML 5, which means it can run inside of a common web browser. There is no need to download and install apps or purchase special desk phones in order to keep communication flowing. This will save businesses a great deal of money while improving work flow. This also allows employees to make calls no matter where they are in the world. As long as they have a browser and a fast internet connection, they can stay in touch.
SIP Trunking
In the coming year, more companies and organizations will shift to SIP Trunking to reap the benefits of hosted voice technology. SIP Trunking will provide extra features for existing PBX systems by connecting them to the cloud and allowing them to scale while lowering the overall cost of operations. It should be noted that SIP Trunk providers are not all the same. Before choosing a provider, a business should consider which pricing structure works to its advantage. A VirtualPBX SIP Trunking plan starts with 20 channels, including five that are burstable and offers the flexibility to remove or add channels as needed.
IP Phones
Even in 2018, many companies still use traditional desk phones for office communication. This is the equivalent of using old Nokia cell phones for calls. While they are reliable and very sturdy, they do not have the modern features that are required to do business. A desk phone is almost as important as a computer when it comes to multi-tasking. Modern IP phones offer WiFi calling, high-definition voice and Bluetooth connectivity for hands-free convenience. IP phones will continue to be important and useful even with Web Phone and Softphone usage on the rise.
APIs
Application Programming Interface (API) will continue to expand and play a major role in the development of online tools for business. Big companies have come to expect open APIs from telephone providers at the enterprise level. If a company’s goal is to streamline its communication services, it has many providers to choose from to meet its growing needs in the modern business world. Through the use of APIs, phone service can be integrated into existing CRM software, and webhooks can be used to connect the most popular business applications.
When it comes to VoIP, 2019 is going to be an exciting year of technological evolution and expansion. Businesses no longer have to be limited by the phone systems of the past and can move easily into the present with new tools and features. There are many VoIP providers to choose from to ensure the right fit for every company’s needs.