Founded in 2003, Grasshopper offers users the service of a Fortune 500 company. The provider offers a number of services including custom main greeting, unlimited extensions, on hold music, name directory, unlimited call handling, conference calling, voice studio, call forwarding, call screening, voicemail/fax-to-email, read your voicemail, call routing extensions, fax on demand, and more. Setup is simple and allows for any phone number—toll free numbers, local numbers, number porting—to be used. In regards to easy setup, the provider’s service is also more cost efficiency as there is no additional hardware to purchase or install. Grasshopper offers extensive support resources that include phone system intro, support center, knowledge base, FAQs, forms and downloads, recommended companies, affiliate program, and 30 day money back guarantee. The provider also keeps an extensive online community through blogs, twitter, facebook, and other social networks. Grasshopper also has a customer support center where users can submit any inquiries they may have.
Grasshopper’s Recent Reviews
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Old technology that was not updated during the three years we had service with them.
New features were promised and never delivered.
Follow through on requests didnt happen as Panterra staff left to peruse careers with better employers.
Several major outages during our time with Panterra.
They had billing issues they couldn’t/wouldn’t work with the customer to work out.
Adds/moves/changes on Panterra platform difficult, unintuitive, and time consuming.
I asked for updated documentation for 3 years, which was ignored.
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